Seriously?? Seriously.

Let me first go ahead and apologize.  I've changed the layout again.  But you know what?  That's just who I am.  I'm a changer.  When I was a little girl (and even sometimes now) I used to change my clothes multiple times in a day.  My daughter does it too.  It's strange the traits you sometimes pass on to your children.

On to the serious topic of the day...

Recently I made a purchase of a new SLR camera.  The camera came with a decent enough lens (18-55mm).  I was longing for something more.  Something to get me closer to the action!  Since I knew that the kids Spring sports would soon be getting underway, I had to act fast.

Off to Amazon.com I went!  After sorting through different options I finally found a lens in my price range that was what I needed.  So I placed my order on the 26th.  Three days later I still had not received any shipping information from the company (that will remain nameless lest they decide to sue me or something).  I reasoned that my first course of action should be to just drop a quick email.
Mon, Mar 29, 2010 at 12:23 PM
I purchased a Nikkor lens on Friday evening (order number 105-*******-*****8). My account has already been charged for this transaction, but I haven't received any shipment information ie. tracking number, etc. Is there any way to know if my package has already been shipped? Thanks so much!
I quickly got a reply.
Mon, Mar 29, 2010 at 2:27 PM
Your order is shipping out today you will receive an email with the
tracking # later on tonight.

Thank you,
April G*****n

Customer Support Team
The next morning it's business as usual around the homestead. I get everyone off and running then excitedly sit down to check my email.  Only to find no email from April G*****n or anyone else from that company.  I'm frustrated to say the least.  I'm thinking to myself that I've got a $300 lens floating around out in postal world and I want it.  I want it NOW.

Second course of action is to phone their customer service number.  I got a just friendly enough guy on the other end that said several um's and uh's before asking me who I had received the email from.  After telling him it was the April chick, he put me on hold to 'transfer' the call then came back and said she was on the phone with another customer, could he have my number so she could call me back.  No problem I said, as I was smiling (because I've heard if you smile while talking on the phone it makes you sound friendlier).

Minutes later, I receive an email with my tracking information!  Wonder of wonders.  But you know what??  I have NEVER received that return phone call.  I was kind of miffed by the brush off I had gotten.  She must have simply forgotten to send the email the night before and instead of returning my phone call, she just sent me a generic 'here's your tracking number' email.

Needless to say, I wasn't really all to happy with my service.  I gave them 3 out of 5 on the scale.  To be honest, I never give anyone a 5.  Let's face it, everyone has room for improvement.  This was the feedback that I left...
The Nikkor lens arrived well packaged and as described, however, I had to send an email to receive tracking info. When the tracking info email did not arrive as stated, I phoned customer service. Minutes after having my # taken I received the tracking info email. I'm still waiting for the return phone call. Not bad service, but not great either. Would probably purchase with them again.
I thought I was being generous since, after reading several previous feedbacks, it seems they have issue with sending out timely tracking information.

That was on the 31st.  Since then I have gotten no less than 6 emails from Bruno the 'Customer Experience Manager' from the company.  Each one stating that my feedback concerned them and that my satisfaction was their biggest concern...yada, yada, yada.  Look I appreciated the first email.  The next 5 I got were a little excessive.  I continued to get them because I did not reply.  I thought my feedback was enough to say that.  Then today I get ANOTHER email from Bruno.
Dear Valued Customer,
I would like to thank you for your order with E*********s E**o. I know you have probably received more then one email from me already in regards to your review with E*********s E**o. My job here is to found out from you directly what had accorded with your order and try to resolve and make you a satisfied customer with our company. Most company’s do not try to contact there customers in regards to the feedback that they received negative or positive. At E*********s E**o we contact every customer via email either thanking them for there feedback or contacting them to find out what had happened with there order and resolve any concerns that they may have. I ask if you could possibly give me the opportunity it would be greatly appreciated. The best way to reach me would be via email and I would reply to your message with in 24 hours or less. I look forward to hearing from you soon.
Thank you,
Bruno C*********a
Customer Experience Manager
Oh, for the love of all things holy! Now I feel like I'm being harassed! I keep expecting ol' Bruno to jump out of the hedges or something! I replied to this email sharing quotes from my feedback. I wasn't really sure what else to say short of the obvious, "Leave me be".

I was completely shocked and repulsed when he replied back with this...
I would like to thank you for taking the time out to email me back in regards to this issue. I would like to apologize for the inconvenience and frustration that was caused with this order. I do apologize for the inconvenience that was caused. As you know customers on Amazon.com mean a lot to our company and we try to make sure all customers are satisfied with our company. What I would like to do is issue a credit of $6.99  back on your credit card for the inconvenience that was caused. Please let me know if that will be okay with you. Also if I could possibly ask you for a favor as you know the comments online mean a lot to all venders on Amazon.com and we try to correct the problem with the customer and make them satisfied with there shopping experience. In regards to that would you be willing to help us by removing that comment you placed online in regards to this transaction that would be greatly appreciated. I look forward to hearing from you soon.

Thank you,
Bruno C********a
Is this guy for real?!?! Did he just try to buy the removal of my review for $6.99?!?  I'm not even sure how I should response to this.  I really and truly need lots of your feedback on this one.  Comment away!! 

7 comments

  1. you can ammend the comment to include the whole 6.99 bidness but

    THE COMMENT STAYS!

    causes its the truth!

    ReplyDelete
  2. As an online customer that ALWAYS reads the customer reviews before I purchase anything, I strongly recommend leaving the comment. I want to know, as a customer, what I am getting so you're comment could cause me some concern. Which is why, i'm sure, they want you to remove your comment! For me, personally, $6.99 would just not be enough for me to remove my comment and know that I could have possible forewarned someone else of what they are getting themselves into. Just my opinion :)

    ReplyDelete
  3. Hi there stopping by from SITS. BTW your Followers link is missing, well I should say there is nothing there under the followers.
    Stopping by from SITS

    ReplyDelete
  4. Thanks for letting me know, Rebecca! I guess it's a glitch with Google or something. I tried removing it and putting in a new one, but it's still not working.

    Mrs. Hall & Preston's Mom - Thank you for your advice!

    ReplyDelete
  5. What a headache. It seems I have had numerous annoying things like this lately. Is the age we live in? Can't wait to see some of those great photos.

    ReplyDelete
  6. I'd tell him to take his $6.99 and shove it and his emails where the sun doesn't shine...
    But that's just me... and rainbows don't fly out my ass like they do his... apparently.
    Then I'd leave a negative feedback telling that you had been harrassed by emails for leaving a neutral feedback.
    LOL
    But then the vicious circle would probably start all over again.

    ReplyDelete
  7. OMG! That is crazy! I say yes you should remove the comment by replacing it with one that says you were paid $6.99 to remove the comment...

    Stopping by from SITS...Thanks for checking out my blog on my feature day...

    ReplyDelete